Safe and efficient ground operations is essential to airline operations. We are pursuing a number of projects in this field with the assistance of our ground handling partners.

Ground Operations & COVID-19: please see our guidelines for ground handling during COVID-19 

The Ground Operations agenda​

The IATA Ground Operations objectives focus on four pillars:

  • Reduction of ground damage, injury and operational incidents through standardized processes and training
  • Operational efficiency and quality service delivery through the innovation and technology
  • Open, effective market
  • Sustainability

This ambitious agenda is led by the Ground Operations Group (GOG) with support of the Ground Operations Technical Groups formed of ground handlers, airlines and other industry stakeholders.

More information about IATA Ground Operations.


Two IATA yearly events cater for ground handlers: 

Safety - #1 priority

The IATA Safety Audit for Ground Operations (ISAGO)

ISAGO is a safety audit standards designed in a way that makes it applicable consistently to multinational ground handlers, as well as to smaller companies providing services at a single station.

Join the IATA Ground Handling Partnership (GHP)

The IATA Ground Handling Partnership is a forum of ground handling professionals who can influence the future of the industry by developing standards and solutions.

Cargo special

Cargo handling is performed at thousands of airports all over the world by hundreds of companies, big and small. IATA actively drives the development of ground handling operations standards, best-practice processes and procedures and promotes global consistency and harmonization.:

The IATA Cargo Handling Consultative Council (ICHC) - formerly COAG, closely collaborates and provides updates to the Ground Operations Group (GOG). ICHC's objective is to develop best-practices to address all aspects of cargo acceptance and handling.

More information about IATA Cargo Operations

Setting the Standards: Improving Safety and Efficiency

COVID-19 & 2021 UPDATES: IATA Manuals include all necessary information about new regulations taking effect as of 2021 as well as COVID-19 changes made to the regulations and how they impact shipping and cargo operations. Learn more

Two major IATA manuals presents essential standards for ground handling operations:​​​​​​​​​​​​​

The Airport Handling Manual (AHM) is the “WHAT to do” manual. It includes policies, standards, safety guidelines for ground operations.


The Ground Operational Manual (IGOM) IGOM is the core “HOW to do” manual for all ground operations and provides standard procedures and instructions for the frontline personnel on the ramp.


IATA provides aviation training to thousands of professionals each year, helping to build careers and ensure sustainability throughout the industry. Our ground operations training focuses on operational best practices to improve on-time performance, team management and business relations between ground service providers and airlines.

New: RAMPVR: Virtual Reality Training - IATA's award-winning “plug-and-play” virtual reality training solution for ground operations.

RAMPVR combines high-spec virtual reality hardware and software with IATA training for ground operations professionals. Complement theoretical knowledge with effective practical training in a very realistic environment, without disrupting active operations on the ramp

Get RAMPVR now!

Featured courses for ground handling operators

More courses for Ground Handlers

Simplified Invoicing & Settlement is the industry platform that facilitates the electronic invoicing and settlement process by streamlining key processes, unifying invoicing standards, and reducing paper wastes, ultimately fostering a simpler and more efficient environment. It has been designed for airlines and aviation business partners, including ground handlers. All paperless.

More on Simplified Invoicing & Settlement (SIS)