Cabin safety is a key area impacting operational safety. Historically, the safety role of cabin crew was seen as limited to post-accident evacuations. Although this remains an important and essential duty of cabin crew, today the safety role of cabin crew goes much further.

Cabin crew contribute to safe, effective, and efficient operations in normal, abnormal, and emergency situations. They play an important role in preventing serious incidents and accidents, including (but not limited to) events such as in-flight fires, unruly passengers, depressurization, and turbulence. It is for this reason that IATA focuses on cabin safety and continues to develop standards and recommended practices to ensure safety in all aspects of cabin operations.

IATA’s Cabin Operations Safety Guide provides a central reference source for industry best practices, sample policies and procedures as well as recommended practices and regulations such as relating to the delivery of safe and efficient cabin operations. This cabin operations guide contains valuable benchmarks for airline management to use when establishing their corporate policies, procedures, and training programs for cabin crew.

Order the Cabin Operations Safety Guide Online

Cabin Ops Safety Best Practices 2020

Edition: 6
Media: PDF
Language: English
Regular Price: US $299

Cabin Operations Safety Best Practices, Edition 7 (2022)

Edition: 7
Media: Mobile
Language: English
Regular Price: US $300

What’s inside the Cabin Operations Safety Guide?

IATA works with operators, manufacturers, and other industry partners to raise global safety standards and promote the implementation of best practices. The guide was largely developed by  IATA Cabin Operations Safety Task Force formed from airline experts with input from operators and government bodies. This IATA guide will cover the following key topics: Cabin design and operation, Equipment, Procedures, Crew training, Human performance and Passenger management. More specifically you’ll find information about:

  • Safety Management (Safety Management (SMS) in Cabin Operations, SMS Training, Safety Risk Management, Safety Reporting, Cabin operations during a pandemic public health emergency)
  • Fatigue Risk Management (Fatigue Risk Management System (FRMS), Cabin Crew Fatigue)
  • Cabin Crew (Cabin Crew Medical Standards, Crew Resource Management (CRM), Threat and Error Management (TEM), Cabin Crew Training)
  • Communication (Chain of Command, Signals and Commands, Cabin Crew Communications)
  • Operator Policies (In-flight Entertainment (IFE) Systems, Carry-On Baggage, Pets in the Passenger Cabin)
  • Carriage of Special Category Passengers (Deportees, Prisoners, Persons in Custody and under Administrative Control, Unaccompanied Minors, Passengers with Disabilities (PWD))
  • Safety Equipment and Systems (Preflight Checks, Emergency Locator transmitters, Life Vests/Jackets and Floatation Devices, Passenger Safety Information Cards, Portable Oxygen Bottles, Aircraft door safety)
  • Flight Readiness Procedures (Pre-flight, Departure, In-flight, Descent and Landing, Arrival)
  • Abnormal and Emergency Procedures (Management of Emergencies, Cabin Pressurization, Emergency Evacuations)
  • Security (Suspicious Items Discovered Onboard, Unruly Passengers, Theft on Board)
  • Health and Medical Care on Board (Carriage of passengers who may require supplemental oxygen during flight, emergency Equipment and Supplies)
  • Food and Hygiene (Food Safety, Allergen Management)


Still not sure if the Cabin Operations Safety Guide is for you?
Download the full table of contents and a few sample pages.

What’s new in the Cabin Safety Operations Guide?


The latest revision provides updates to existing procedures and new guidance for;

  • Root cause analysis for Cabin Safety related incidents and reports
  • Accessibility and passengers with disabilities, to align with other IATA activities
  • Accountability and authority definitions to align with IOSA