Customer Portal - your gateway to IATA

The Customer Portal is your one-stop platform to anything IATA. It allows you direct access to IATA Services, contains tailored information on all of the IATA Products, and enables you speak directly to one of our representatives via live chat or queries. Signing up is easy, instant, and free.

Travel and Cargo Professionals in the USA


  •  US Travel Professionals: 
  •  US Cargo Professionals: 

Other helpful links  

  • Travelers and IATA - our pages specifically dedicated to all questions related to air travel, such as traveling in COVID times, baggage requirements, traveling with pets, etc. 
  • Report an information security concern - a fraudulent e-mail, check the validity of an e-mail, etc. 
  • ​Report a problem with this website to the webmaster - make sure to include the address of the page you experience issues with.
    If the issue does not concern the main IATA website, please address your query to the relevant team using the support option in our Customer Portal.
    > Already a Customer Portal user: 
    > New user: