Customer Portal - your gateway to IATA

The Customer Portal is also the best way to contact BSP and CASS teams and get support on any service or product. The IATA Customer Portal is also packed with useful services, product information, tips and tricks specially tailored to you.

New to the Customer Portal?


Travel & Cargo Professionals in the USA

Travel Professionals:
for ID Card, accreditation or BSP support
Cargo Professionals:
for accreditation or CASS support​

Self Help

Check out our extensive knowledge base to quickly find answers to your questions:

IATA's role, passenger & traveler questions

Travel Business


Cargo Business

Financial Services






Intelligence & Statistics

Need support for other things?

Offices Addresses
Telephones of IATA offices all around the world
> View

Fraud and email validity
Report a fraudulent e-mail or check the validity of an e-mail
> Report

Press and media enquiries
For journalists or researcher questions
> Contact Media Relations

Report a problem with the website to the webmaster
Please, make sure to include the address of the page
you experience issues with.

> Report

If the issue does not concern the main IATA website, please use the Customer Portal.
> Existing user: login
> New user: create a user